Seminar Series

 

Supervising Success

5-Day Supervisory Training Program

Day 1: Getting Into Supervision- The First Step

Often individuals are promoted to a supervisory position because they are very good at their frontline positions. Supervisors have a very different focus however, and often individuals move into their new role without any training on how to interact, motivate, lead and communicate effectively with their new staff. This one-day workshop provides individuals with the basics of getting into supervision and it focuses on the essence of the role of the supervisor which is “to achieve results through people”.

Learning Objectives

To provide workshop participants with:

  • a framework to promote a constructive environment for employee development
  • an understanding of the challenges associated with the role of supervisors
  • an awareness of the importance of acknowledging positive performance as well as addressing areas for improvement
  • strategies for assessing employee abilities to enhance delegating, build self-esteem and ultimately increase productivity
  • strategies and tools for giving and encouraging feedback

Who should attend?

All frontline staff who aspire to become supervisors.

Day 2: Supervising for Success: Personal Leadership

Leadership is the process by which an individual exerts influence over other people. Supervisors who are effective leaders inspire, motivate and direct their staff in activities to help achieve group or organizational goals. The best leaders/supervisors build trusting relationships with their employees. These transformational leaders make their staff aware of the importance of their jobs and performance to the organization, as well as aware of their own needs for personal growth. This focus motivates individuals to work for the good of the entire organization. This one-day workshop will utilize adult learning principles with hand-on experiential exercises to achieve the following learning objectives.

Learning Objectives

To provide workshop participants with:

  • a framework to enhance their own leadership competencies while promoting leadership in others
  • an understanding of the five sources of power: expert, referent, legitimate, coercive, and reward
  • an awareness of the difference between transactional and transformational leadership and how to apply it to the role of supervisor
  • strategies to influence staff to achieve high performance while implementing supervisory tasks of planning, organizing and controlling

Who should attend?

Current supervisors who aspire to enhance their leadership skills.

Day 3: Supervising for Success: Motivation and Goal Setting

Supervisors play a significant role in developing the skill sets of others in the organization by providing the right balance of support, encouragement and direction. Each can help employees correct ineffective or undesirable work habits as well as reinforce positive ones. When you create an environment in which people experience pride, feel appreciated and valued, they will be more energized and will want to work towards common goals. This module will help you create an environment filled with motivation through empowerment and effectively setting goals.

Learning Objectives

To provide workshop participants with:

  • a definition of motivation, empowerment
  • an illustration of how goals and needs motivate people; focus on goals that are likely to result in high performance
  • a variety of tools & techniques for sharing information which is fundamental to effective empowerment
  • an awareness of various methods to involve employees in decision making
  • an opportunity to translate theories into practice

Who should attend?

Supervisors who would like to enhance their motivational and goal setting abilities.

Day 4: Supervising for Success: Maximize Communication to Minimize Conflict

Communicating with employees, customers, clients and co-workers is a major part of a supervisor’s workday. Recent studies indicate that miscommunication and misunderstandings are the greatest causes of conflict and lack of productivity in the workplace. This training module provides a variety of tools, strategies and helpful guidelines to develop and implement the initial steps to effective communication.
Learning Objectives

To provide workshop participants with:

  • an illustration of the complexity of communication
  • the tools to constructively open the lines of communication and get a message across concisely and effectively
  • a demonstration of the different perspectives of conflict
  • a framework to enhance their own leadership competencies
  • an understanding of situational approaches to conflict

Who should attend?

Supervisors who would like to enhance their communication skills in order to alleviate conflict in the workplace.

Day 5: Supervising for Success: Thinking Creatively while Embracing Change

Change is all around us. At a bare minimum, we must learn to live with it… Far better if we make friends with it. Change can be used to charge people up. Change opens up doors to people’s hearts and minds that otherwise would stay forever locked. Commitment to change is crucial. High-velocity change puts heavy demands on the organization. You need employees who invest themselves fully in their work…people who deliver dramatic results. This module will look at how supervisors can lead and be a positive part of change while building commitment among employees.

Learning Objectives

To provide workshop participants with:

  • the major causes of change
  • the role of the supervisor in the change process
  • the key issues to foster a creative climate for innovation and continuous growth while understanding the dynamics of change
  • the ability to assess the organization’s capability to manage change

Who should attend?

Supervisors who want to acquire tools to establish a creative work environment while managing change more effectively.

 

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Schedule

Next Workshop:  Please contact us.

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Contact Info

 
Linda Beck
 
(905) 271-3803
 
information@pillarperformance.com
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