Seminar Series

Customer Service Excellence

1-Day Seminar

Customers are the single most important item in business. Without customers, there is no one to purchase our product or service and hence no business.

In this module, participants will be able to define customer service excellence and its importance as a competitive advantage. They will describe who their customers are, determine their expectations, and learn how to create and maintain lasting customer relationships.

Participants will learn to:

  • define service excellence and its importance as a competitive advantage
  • describe who your customers are and determine their expectations
  • list five requisites of service quality
  • create and maintain lasting and creative business relationships.

Who should attend?

Management and all levels of staff.


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Contact Info

Linda Beck
(905) 271-3803
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